Delivery and returns

Delivery information

Jewellery is made to order and, as a result of this, dispatch times may be up to 7 days. In many instances the dispatch time will be shorter than this. The dispatch time will be extended if additional services, such as hallmarking, are requested by the customer. If the dispatch time will be longer than 7 days, the customer will be made aware of this before the completion of the purchase.

All orders are sent via Royal Mail.

Postage will be calculated at the checkout. Postage cost will be based on number of articles in the order and the size of packaging required.

Postage costs will be made clear before the completion of the purchase.

Local customers are welcome to collect orders, free of charge, from the Spalding workshop. To take advantage of this, select the ‘collect in person’ option at the checkout. Once your jewellery has been made to order, you will be contacted to arrange a time for collection.

Returns Policy

It is hoped that you will be delighted with your jewellery purchase.

Care is taken to ensure they your jewellery reaches you safely. In the event of your jewellery being damaged in transit, please make contact within 14 calendar days of receiving your item to organise a suitable solution.

If you change your mind about your jewellery purchase, please make contact within 14 calendar days of receiving your item on order to organise its return and refund or a replacement. In the event of a refund or replacement, the jewellery must be returned in perfect condition and in its original packaging. Return postage is at the expense of the customer unless the jewellery is faulty or the incorrect item dispatched. It is recommended that returns are sent tracked with a service that provides the appropriate level of insurance. It is the customer’s responsibility to ensure return items are returned to the seller in the correct condition and in the time frame indicated by the seller when organising the return.

Earrings cannot be returned unless faulty due to health and hygiene reasons.

Refunds or replacements will not be given where jewellery has been damaged due to neglect or misuse by the customer.

Custom orders (i.e. those that are made on request and are not otherwise listed on the website) or items with personalisation are not eligible for refunds or replacements.

If you would like further information regarding any of the Policies and practices of Elizabeth Anne Nutbrown Jewellery, please contact by email or by using the ‘Contact’ page.

eanutbrownjewellery@gmail.com